Sylvane Reviews

My family and I are clearing out my childhood home for sale, but the only vacuum— a Shark— is useless. I put an order in for the Miele C3 Brilliant and paid for next day shipping only to get an email from Sylvane that the order was canceled... no explanation. I called to find out what happened only to be told that it was flagged as fraud. Fine. I tell the assistant we're desperate for the vacuum and he ( Devin Carswell) assures me I will get the vacuum, giving me a 5% discount for my trouble. The following day, just as I'm expecting delivery, another email comes through cancelling the order with no explanation. Telephone again to be told again that it was flagged as fraud! I've finally just done what I should have done in the first place: ordered from Amazon and it's coming next week. Pathetic way to treat new customers who would have been loyal had the order been honored!

This concerns an order linked to Sylvane's Walmart Marketplace.
A constant bombardment of texts signaling the imminent item delivery that never happens.
Irresponsive telephone customer service, vague unhelpful email customer service.

Made a purchase on 6-24-20, waited 6 weeks, no response from Sylvane. I sent an email requesting information on my order, after checking a couple days later, they canceled my order. Their excuse was that I ordered it 6 weeks ago? What? My expected delivery was 8-27-20, I was ok with that. They said I can reorder it and expect delivery near the end of August?
8-27 Is Near the end of August? Now they have almost $1,000.00 of mine and are asking me to spend an additional $1,000.00 to have a unit delivered around the same time my original order was supposed to be delivered? They claim I will get my refund on the original order in 1-3 business days. I am confused why they don't just fulfill our original agreement. It still says on their website that the unit is "in stock" usually delivers in 4-6 weeks?

I ordered a dehumidifier to the tune of $365. It was a unit with an automatic drain pump. The attachment on the tubing arrived broken, so I was unable to connect the drain hose. Y ou can not get anyone on the phone, only recordings. They ask you to leave your number, stating that they will call you back. They don't. I have e-mailed several times also. I got a response by someone finally... they said they would send out a replacement part. Later, I got a response saying they don't send out replacement parts and that the whole unit would have to be returned and would I be aggreable to that. They said if I agreed they would contact FedEx to come pick it up. I agreed and asked when FedEx would be picking it up. I have not heard from them since. I have worked so hard on this. It is so time consuming and frustrating. I will never order anything from them again. Meanwhile, they have my money and I have a dehumidifier that I can't run. What is the world coming to anyway?